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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8882
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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EPSON PRINTER WF-4360 (ADF), PRINT JAM, WILL NOT WORK, BRAND

Customer Question

EPSON PRINTER WF-4360 (ADF), PRINT JAM, WILL NOT WORK
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: BRAND NEW, WF-3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, IN COPY MODE, ADF IS NOT WORKING
JA: How long has this been an issue? What happened right before this popped up?
Customer: UPGRADING PRINTER SOFTWARE
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 2 months ago.
Category: Printers
Expert:  Robert M. replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 2 months ago.

are you getting any specific message ?

It may just be broken or it might be jammed

the adf units usually just open up by pulling the top up and towards the outside of the machine.

It is possible that it is also picking something up on the glass or is set to use the flatbed rather than the adf

if i knew what message it was giving you i could narrow it down some.