Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
how is the printer connected to the computer usb or wireless?
we can do it right now. I will send you a remote link.
its an additional service if you dont wish you can simply deny the remote assistance and we can continue on this live chat.
Download and install the driver from the link given below and install it let me know how it goes
let me know if you have any question.
yes thats the only file which needs to be run once the download is completed.
The next button is grayed out or its not functioning.
three must be checkbox to get it enabled. I can tell you till i see it. Post me a screenshot of the screen.
use your cellphone camera.
post it here on this chat session.
save the picture on your email and then download it on your computer and post it.
I will open the question to other experts for there views and input.
the previous expert has opted out from your question. My name is***** am a computer expert since 17 years and I will be assisting you now.
I see that you have not been to happy about a possible remote-assistance, but honestly, this is next to impossible to solve via text (as you already possibly noticed), since the problem can come from so many different aspects of the system. So I would really recommend that you think again about a possible remote-assistance, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen. It also is a safe option because JustAnswer is a A+ accredited business with the BBB and you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Please just let me know.
Thanks for your patience and best regards,
Thank you for your feedback and I totally understand that. So should I opt out from the question then as well? That´s the only thing that I can offer beside a remote-assistance to fix your problem, since I don´t see any possibility via text here either. Thank you.
No worries, I will opt out of your question, maybe another expert will be able to help via text instead. You can request a refund at 1800-679-634 (Australian number) at anytime. Good luck to you and I hope it can be solved!