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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently bought a Fuji Xerox P265dw, the disk coes nt

Customer Question

I recently bought a Fuji Xerox P265dw, the disk coes nt connect the driver in the list in Win7, I tried to download the driver but it still did nt work?
JA: What's the make/model number of your printer? How old is it?
Customer: I bought from Office works on Sat the 12/11/18, the make is Docuprint P265 dw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I put the disc in my pd right after I got home, it says the driver is on the disc but will not respont to the exe file
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: Printers
Expert:  Michelle replied 23 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 23 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 23 days ago.

which driver software have you installed let me know.

Customer: replied 23 days ago.
I have placed the cd that came with the product
Expert:  Michelle replied 23 days ago.

run the setup and let me know what happens.

Customer: replied 23 days ago.
when the cd is placed in the drive ,the Run start exe come up on my screen yo double click and the cd drive makes a noise
and three printers are on screen, I select P265 dw and a photo of the printer comes on my screen but tells me to exit
Expert:  Michelle replied 23 days ago.

The program on the disk may be not installed correctly.