Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Unplug the power cable from the printer and let it sit for 10 mins and then try reconnecting it back and print. Let me know how it goes.
Phone assistance offer already sent.