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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is down can't print anything first i thought it

Customer Question

Hi John, my printer is down can't print anything first i thought it was ink but after i replaced the ink it still print out blank pages
JA: What's the exact make and model of your printer?
Customer: hp photosmart
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is has been happening for few months everything works fine in terms computer to printer process and wireless works too, just it stopped printing anything on paper
JA: Anything else you want the printer expert to know before I connect you?
Customer: well i printed intensely before this issue happened so i changed ink, but it doesn't fix anything
Submitted: 24 days ago.
Category: Printers
Expert:  Nathan replied 24 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 24 days ago.

What is the model of the printer?
If you make a copy from the glass, does that come out blank too?