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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot turn off COLOR do not want it do not need it do not

Customer Question

cannot turn off COLOR do not want it do not need it do not want to spend the money on it but the printer will not print
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: pixma Mx 432
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc hp
JA: How long has this been an issue? What happened right before this popped up?
Customer: wife came up and wanted to scan something
JA: Anything else you want the printer expert to know before I connect you?
Customer: like any system if something does not work it is only one problem
Submitted: 3 months ago.
Category: Printers
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you trying to print everything in grayscale or black and white?

Customer: replied 3 months ago.
the problem is with the printer - someone went to the printer to copy something that was black and white and the printer wants to include color??
the print option on the PC for printing is set for black only
Customer: replied 3 months ago.
I have not used color for quite sometime now the printer decided to lets include color
I have a color cartridge in the machine but it is low on color