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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I replaced the ink and I am getting an error message saying

Customer Question

I replaced the ink and I am getting an error message saying the ink cartridge is incompatible
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: envy 5530
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: Printers
Expert:  WesPCDr replied 23 days ago.

Hello, I'm Wes, and I'll be assisting you today.

Customer: replied 23 days ago.
Any idea on why it doesnt recognize the cartridge as being compatible?
Expert:  WesPCDr replied 23 days ago.

Sometimes the metal contacts on the ink cartridge and inside holder become dirty.

First, remove all ink cartridges and then clean the metal contacts on the ink cartridge using a cotton swab or paper towel.

Then, clean the inside part of the ink cartridge holder as well.

Let me know if that works.

Customer: replied 23 days ago.
no
Expert:  WesPCDr replied 23 days ago.

The ink cartridges may be defective. Try new ink cartridges and return the existing ones if possible.

Make sure you have the correct ink number as well.

Customer: replied 22 days ago.
Will do thanks
Expert:  WesPCDr replied 22 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.