thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.
May I remotely connect to your computer please, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is an optional service with a one-time flat fee, regardless of how long it will take me to fix the problem. We can resume it at any time, without additional costs. It also is safe, as you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Thanks for your patience and best regards,
do you need help with this still?