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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4675
Experience:  B.Sc. Computer Science with Honors
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I cant find "Get started" in the ijsetup site, Pixma mg5660

Customer Question

I cant find "Get started" in the ijsetup site
JA: What's the make/model number of your printer? How old is it?
Customer: Pixma mg5660 purchased approx. 2weeks ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Followed paper setup instructions until I got to the Wifi connection section.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No cd rom drive on this computer so I tried to get on to ijsetup as instructed on the printer screen but I cannot find the "Get started" point.
Submitted: 25 days ago.
Category: Printers
Expert:  Michelle replied 25 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 25 days ago.

are you setting up the printer on wifi?

Customer: replied 25 days ago.
Thanks Michelle
Expert:  Michelle replied 25 days ago.

are you setting up the printer on wifi?

Customer: replied 25 days ago.
Expert:  Michelle replied 25 days ago.

what is the problem you are facing?

Customer: replied 25 days ago.
Ater following paper instructions the printer screen directs me to canon.com/ijsetup and directs me to "get started". I don't find this link but go to driver support, download this and that is as far as I get.
Expert:  Michelle replied 25 days ago.

if you want i can remote connect and fix the problem with the printer.

Your computer must be connected to a wifi network to make the printer work.

Customer: replied 25 days ago.
Thanks for the offer Michelle but that's a AU$55 service which I can't afford at this time.
Expert:  Michelle replied 25 days ago.

let me see if i can give you a discounted rate for remote service.

Customer: replied 25 days ago.
ALL I really need is to find the "Get started" section in Canon's ijsetup site
Expert:  Michelle replied 25 days ago.

its the setup.exe file which needs to be run.

Customer: replied 25 days ago.
Thanks Michelle. I think I've got it now.
Expert:  Michelle replied 25 days ago.

Feel free to ask if you have any question. I hope I’ve provided the information you were seeking. Please provide a rating for the service, effort and the time by clicking on the stars located in the upper right corner of the page. Thank you