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Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Ok I installed the cannon prtnr app for the pixma ip 2820

Customer Question

Ok I installed the cannon prtnr app for the pixma ip 2820 serial #Kkcf36844 and the tablet isnt recgnizing the printer
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I just bought it 2 nights ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Im ebbarrased im on a little samsung tablet T the moment
JA: How long has this been an issue? What happened right before this popped up?
Customer: NoThing really I just havent been able to use it since I purchased it, do have the rite app that its supposed to pair with
JA: Anything else you want the printer expert to know before I connect you?
Customer: Does it have a different number than the ip2820 I wasnt seeing w the cannon app
Submitted: 20 days ago.
Category: Printers
Expert:  WesPCDr replied 20 days ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 20 days ago.

Unfortunately, your printer model is not compatible with the print from App.

Here are a list of printers that are compatible if you would like to check.

http://www.canon.co.uk/support/consumer_products/pixma_wireless_printing_and_app_compatibility/

Expert:  WesPCDr replied 20 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.