Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi! My name is ***** ***** I will be assisting you. Let's get started!
What is the make/model of your printer?
Which model number Pixma do you have?
The model number would be MG or MX something. It should be somewhere on the front or top of the printer.
Thank you for finding that information.
To download the software, click here: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/pixma-mg3620
Click on Drivers & Downloads
It will auto-detect your operating system then click on SELECT next to the recommended programs then select DOWNLOAD for each option
Once the program(s) are downloaded, open them to install them and you will be able to connect your printer.
If you have any issues, please reply back here otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
Did you download the software above and run it?
Did you connect the printer to Wi-Fi from the printer screen?
Yes, if it is not connected on the printer itself then the software can't find the printer.
Okay then it doesn't make a difference.
What happens when you run the software?
Or I can connect to your computer to view the settings and how it is setup to fix it.
That was helpful; thank you.
Try using this file instead:
Click here: http://ugp01.c-ij.com/ij/webmanual/WebPortal/PTL/ptl-setup.html?lang=en&type=setup&area=us&model=mg36&os=m
Click on DOWNLOAD and follow the prompts to install
Please do not type the link -- click on it
You are more than welcome to get another printer but you will need to install it similar to this one.
If you would like the manual, you can click here for it: http://gdlp01.c-wss.com/gds/3/0300019363/01/MG3600ser_OnlineManual_Mac_EN_V01.pdf
Take a look at the printer, it could be blinking and asking for paper.