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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Had a paper jam, got jam out, now it is not printing proper,

Customer Question

Had a paper jam, got jam out , now it is not printing proper, printing double
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: aprox. 3 yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, google chrome
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a wk. was working fine until paper jam
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just how to fix problem
Submitted: 28 days ago.
Category: Printers
Expert:  WesPCDr replied 28 days ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 28 days ago.

Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.

To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Expert:  WesPCDr replied 28 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

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