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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a wireless Brother HL-2280DW laser printer and a Dell

Customer Question

I have a wireless Brother HL-2280DW laser printer and a Dell laptop. The printer fell offline and I cannot figure how to reconnect. Can you help me?
Submitted: 4 months ago.
Category: Printers
Expert:  babyxdeja replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 4 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 4 months ago.
I am a little uncomfortable with allowing remote access...have only done that with Microsoft...do you know how and if so can it be communicated any other way?
Expert:  babyxdeja replied 4 months ago.

If the printer is still connected to wireless, use this program to see what IP address it has.

http://www.advanced-ip-scanner.com/

Customer: replied 4 months ago.
No it is not connected to my wireless...that is exactly what I stated the problem to be...please do not deduct my payment of $23 from Paypal and end this session...thank youAnd please confirm below that you have done so...thanks again
Expert:  babyxdeja replied 4 months ago.

request has been sent in

Customer: replied 4 months ago.
I do not want a new technician...I want a refund as the web site stated could be had