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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MP 560 and when I try to copy or print from

Customer Question

I have a Canon MP 560 and when I try to copy or print from my computer I get a message that says Printer error consult manual but the manuals I find on line are no help. Also if I try to clean nozzles or perform maintenance I get the same message
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never done this before and it is over 5 years old I would guess
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac test operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started after trying to print a download from the NYC bar association that allowed you to type directly into their form.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I can think off
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 months ago.

What is the specific error code/number? For example B200, C000, etc.

Customer: replied 7 months ago.
There is no number but how strange it started printing again!
Expert:  Nathan replied 7 months ago.

That is quite odd, though temporary firmware glitches do happen.

If the issue returns, try to look for a code number at the top of the screen, and get back in touch if needed.

Thanks,

Nathan

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