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I suggest first looking for what is causing the 'dragging' noise. Scraping or dragging noise could mean either something got dropped into the printer, or else perhaps some part came loose inside the printer.
Also try removing the large black cartridge and examining it without touching the inky underside nor the copper-colored contacts (generally on the back side of the cartridge), lest you ruin it. Look within, and around, that location for anything loose or unusual.