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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have replaced the black ink, but the printer message

Customer Question

i have replaced the black ink, but the printer message screen shows the black ink is low. i have done this twice! there was plenty of yellow ink, but i pulled it out to get better access to the black and when i put the yellw back, now it says the yellow is low!
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MFC J44200W
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows - that has noting to do with it - it has worked befpore
JA: How long has this been an issue? What happened right before this popped up?
Customer: it ran out of ink, then i replaced it - then these problems began
JA: Anything else you want the printer expert to know before I connect you?
Customer: is there a local repair place in Seattle?
Submitted: 27 days ago.
Category: Printers
Expert:  Sudipto replied 27 days ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 27 days ago.

Do you replaced both the ink cartridges ?

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