How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My scanner will not talk to the computer it tells me no

Customer Question

my scanner will not talk to the computer it tells me no network connection
JA: What's the make/model number of your printer? How old is it?
Customer: Epson Workforce 610 series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It worked 1 day after installing it.. and now it wont. I can print from pc but can not scan to my pc
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have updated the drivers ( I think) I have uninstalled and reinstalled but nothing helped
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 6 months ago.
It is connected by USB cable.
Expert:  Viet - Printer Tech replied 6 months ago.

Can you open the program called EPSON Scan Settings on your computer, then make sure it is set to Local option, then click OK at the bottom

, then open the EPSON Scan program on the computer, then see if you can scan with that program?

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
It is on local but Epson scan will not open
Expert:  Viet - Printer Tech replied 6 months ago.

What's the error or message when opening the Epson Scan program?

Customer: replied 6 months ago.
No error it just acts like it don't want to work...
Expert:  Viet - Printer Tech replied 6 months ago.

Can you remove / uninstall only the EPSON Scan program (do not uninstall anything else), then I'll give you a link to download / install the latest EPSON Scan program. Thank you,

Customer: replied 6 months ago.
This printer scanner worked fine on my window 7 I will try.to uninstall
Customer: replied 6 months ago.
ok it said it uninstalled.
Expert:  Viet - Printer Tech replied 6 months ago.

OK, so you should not see the EPSON Scan on the computer for now.

- Next, click on the EPSON website below:

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-610/s/SPT_C11CA50201

, then there, click on the word Drivers

, then scroll down, then download and install only the item Scanner Driver and EPSON Scan Utility v3.76

, then open EPSON Scan program and scan and check.

Please let me know. Thank you,

Customer: replied 6 months ago.
my computer restarted I could not get to the link...can u put it up again
Expert:  Viet - Printer Tech replied 6 months ago.

Here it is again:

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-610/s/SPT_C11CA50201

, then there, click on the word Drivers

, then scroll down, then download and install only the item Scanner Driver and EPSON Scan Utility v3.76

, then open EPSON Scan program and scan and check.

Please let me know. Thank you,

Customer: replied 6 months ago.
it will not do anything
Customer: replied 6 months ago.
It starts to open then just goes away.
Expert:  Viet - Printer Tech replied 6 months ago.

Do you mean when you open the Epson Scan program, it does not open?

Customer: replied 6 months ago.
Customer: replied 6 months ago.
when I click on the short cut it won't either. like I said it starts to bring up the Epson scan page but then it just goes away.
Customer: replied 6 months ago.
Expert:  Viet - Printer Tech replied 6 months ago.

I'm sorry; I'm researching. Please give me a couple more minutes. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

Please download / install the file naps2-5.3.2-setupp at the website below:
http://wikisend.com/download/614650/
, then open the NAPS to program, then see if you can scan with it.
Please let me know. Thank you,

Customer: replied 6 months ago.
My security told me that was not safe to down load.....Forget it....!!!!!!!!!! Tired of this crap.... I will go buy another all in one that will work with the windows 10 guess I shouldn't of upgraded my old pc. .I will uninstall all this junk and start over .
Customer: replied 6 months ago.
Thank You for your time...why can't anything be plug n play.. without all the other setup crap.
Expert:  Viet - Printer Tech replied 6 months ago.

I'm sorry. It could be a compatibility issue. I've been using that program to scan and it's working great. Can I connect remotely to your computer and fix the scanning issue directly for you? Please let me know; we guarantee our service. Thank you,

Customer: replied 6 months ago.
No I don't want you to connect.... I will figure it out.. Thanks
Expert:  Viet - Printer Tech replied 6 months ago.

Can you try the NAPS2 program for scanning? Reference:

sourceforge.net/projects/naps2/

Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

Also, we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Thank you,