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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5310
Experience:  DIploma in Computer Hardware
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I have a new Pixma MX922. I tried to print an e-mail. It

Customer Question

I have a new Pixma MX922. I tried to print an e-mail. It printed a few pages and stopped showing error 1008. The paper tray is full.
Submitted: 22 days ago.
Category: Printers
Expert:  Sudipto replied 22 days ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 22 days ago.

Please follow the steps below to hard reset the printer and let me know, how it goes for you.

Unplug the printer.

Wait for 15 mins.

Reconnect the power cord and power on the printer.

Customer: replied 22 days ago.
Same error
Expert:  Sudipto replied 22 days ago.

Do you get only the error code or any message with that ?

Customer: replied 22 days ago.
Error code and asking me to load paper and hit ok.
Expert:  Sudipto replied 22 days ago.

OK, do you get the error message on the printer or PC ?

Customer: replied 22 days ago.
On the printer and on my iPhone where I tried to print from
Expert:  Sudipto replied 22 days ago.

OK, remove all the papers from the printer then, turn off the printer once more, power on the printer and load the paper, let me know what happens ?

Customer: replied 22 days ago.
It printed out the e-mail, but I got the same error message when I tried to print another e-mail. I did not fully load paper the paper tray first time, but loaded the tray back up to full the second time and then got the error.
Expert:  Sudipto replied 22 days ago.

Please press the stop/reset (red triangle within a circle) for 8 secs. and release it and let me know, what happens ?

Customer: replied 22 days ago.
Nothing happened but I didn't try again to print.
Expert:  Sudipto replied 22 days ago.

If you are still getting the error code then, there is no need to print.

Customer: replied 22 days ago.
I tried to print again and got the same error message.
Expert:  Sudipto replied 22 days ago.

Please follow the steps on your printer and try to clean the feed rollers and then, let me know what happens ?

http://ugp01.c-ij.com/ij/webmanual/Manual/M/MX920%20series/EN/BG/Bg-Maintenance2400.html

Customer: replied 22 days ago.
The rollers are cleaned but still getting the error.
Customer: replied 22 days ago.
It seems to be very sensitive to how much paper is in the tray. If I fill it about 1/3 full it prints. I need to end this session.
Expert:  Sudipto replied 22 days ago.

Yes, the quantity of the paper is also an issue, as the sensors are very sensitive. Please let me know, if you need any further help otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.

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