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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It says offline, Can't print via wifi or usb cable PCL 6, PC

Customer Question

It says offline
JA: What's the make/model number of your printer? How old is it?
Customer: Can't print via wifi or usb cable PCL 6
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Win 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: A long time I got so frustrated I stopped using printer months ago and switched back to older printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: I had a tech connect the printer to two computers - a PC and a mac It worked for a short time Then the mac stopped printing and the pC too If you could just get me printing from PC via usb, i would be grateful
Submitted: 4 months ago.
Category: Printers
Expert:  babyxdeja replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 4 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?