Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Are you getting an error message? Does it ring?
Can you tell me a bit more about the problem please:1) Is this a dedicated fax line, or a shared voice/fax line?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)3) Do you have dsl service on the same line?
Okay check that the cord on the back of the canon is plugged into the #1 line/wall jack (not to the #2 tel/ext jack).
Okay that is the correct position.
Can you temporarily disconnect the canon and plug just a regular corded/wall phone into that jack, to make sure you can get a dial tone on it?
Okay plug the canon back in, then plug the phone into the upper jack on the canon, and see if you can get a dial tone on the phone that way
Thank you for checking.
Okay so it is passing the signal through, but the canon is not able to engage the line, which means a faulty relay or defective fax modem inside.
This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).This could also be the result of age related wear and tear, as a 2006 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.There is one step you can take here, both as a possible fix, as well as a diagnostic evaluationunplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then releaseIf this reset process does not work, it would unfortunately confirm an internal hardware failure.This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $200+ range to have it repaired. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new parts for an older printer.Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.Best regards, ***** ***** for the news,Nathan
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