Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your printer? How is your printer connected, usb, ethernet, or wireless?
The installation procedure imust be done exactly right, and each step must be done in the correct order. You may not be doing it right. I apologize for the delay in responding to your question. I have a procedure that always works, and I can walk you through it this evening when we are both online.