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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Upgraded to Mac X OS 10.12.1 but printer driver for my

Customer Question

upgraded to Mac X OS 10.12.1 but printer driver for my Imageclass D480 will not work. I assume the latest version is 10.11 but the driver version that I'm able to install is 10.4 . I've downloaded the latest driver from Canon as of 9/20/16. Any ideas?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Purchased in 2009
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 10.12.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: Worked until I upgraded OS
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Printers
Expert:  Joel Kalman replied 3 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your printer? How is your printer connected, usb, ethernet, or wireless?

Customer: replied 3 months ago.
Canon Imageclass D460. Connected with ethernet using Bonjour. I also trip connecting it via ethernet with an IP address. I was able to access the printer via the IP address but not able to use it to print.
Expert:  Joel Kalman replied 3 months ago.

The installation procedure imust be done exactly right, and each step must be done in the correct order. You may not be doing it right. I apologize for the delay in responding to your question. I have a procedure that always works, and I can walk you through it this evening when we are both online.