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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have WF-2650 trying to install ink cartridge the ink

Customer Question

I have WF-2650 trying to install ink cartridge the ink carriage will not move from under the ledge
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Serial No. *ULUY532175*
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Printer has not been printing giving a paper jam paper out message then I got change ink cartridge
JA: Anything else you want the printer expert to know before I connect you?
Customer: can't mmove the ink cartridge carrier to change cartridge it appears to be stuck
Submitted: 2 months ago.
Category: Printers
Expert:  dukey01 replied 2 months ago.

Hi. Here are the steps to replace the cartridges.

With the printer on and the scanner lid down,
If an ink cartridge is expended, you see a message on the LCD screen.
Note which cartridges need to be replaced and press the OK button,
then choose Replace now.
If you are replacing a cartridge before you see a message on the LCD screen,
press the home button if necessary, and select Setup.
Select Maintenance, then select
Ink Cartridge Replacement
and press the OK button.
The cartridges should then move to where you can access them.

Let me know the result please.

Expert:  dukey01 replied 2 months ago.

If you would like any additional information or assistance, please do not hesitate to let me know

using the "Type your reply here" box below and clicking Send so I'll be able to see it and help.

Expert:  dukey01 replied 2 months ago.

Hi. Were you able to get the cartridges installed?