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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
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The print comes out very pale. I've cleaned the print nozzle

Customer Question

the print comes out very pale. I've cleaned the print nozzle twice
JA: What's the make/model number of your printer? How old is it?
Customer: Epson WF-2650 bought this year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: a PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days. I printed a colour copy satisfactorily followed by a downloaded document of some pages both b/w & coloured, all of which came out very pale
JA: Anything else you want the printer expert to know before I connect you?
Customer: no. just need the colour back
Submitted: 24 days ago.
Category: Printers
Expert:  Michelle replied 24 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 24 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

run a print head cleaning twice and try to use the old cartridges if you have or else not a problem.

Customer: replied 24 days ago.
I can get a clean & normal copy now thank you
Expert:  Michelle replied 24 days ago.

Feel free to ask if you have any question. I hope I’ve provided the information you were seeking. Please provide a rating for the service, effort and the time by clicking on the stars located in the upper right corner of the page. Thank you