Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Please try the following and let me know the response.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartridge seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them. Make sure that you are using compatible cartridges.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!
S H E F I N
Are you sure that you are using genuine Epson cartridges? Make sure that you are using model, 220 or 220 XL cartridges.
May I know the exact error message you get when you insert the cartridges?
Are you able to clean the printhead and align the cartridges using the printer control panel?
Old cartridges works fine?