I'm sorry about the issue. Besides the model K10371, can you please check the label(s) on the printer to see if there is any other model, such as MG2120, etc.?
- Can I provide you the website link for downloading / installing the printer's driver / software instantly on the internet?
Please reply at the box below. Thank you,
Please check all the labels on the sides also. Thank you,
You're welcome. Can you please check all the labels on the sides of the printer also to see if there is another model. Thank you,
I will try to help. Is your printer able to copy (not printing yet)?
It is strange; there should be another model.
- When you turn on the printer and connect the printer to the computer with the USB cable, then on the computer, open Control Panel ->Hardware and Devices / Devices and Printers, does it show the printer's name / model there?