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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need to re install on three computers, I have lost the cd

Customer Question

I need to re install on three computers, I have lost the cd I originally used.
JA: What's the make/model number of your printer? How old is it?
Customer: It is aCanon Multiprinter. Model K10371. AT least 10 yrs old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc's
JA: How long has this been an issue? What happened right before this popped up?
Customer: I use one Laptop very old for taxes only. The second uses Microsoft 7. The third uses Microsoft 10. I had print capability on the 7,but lost it to a hacking repair.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not now.
Submitted: 21 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 21 days ago.

Hi,

I'm sorry about the issue. Besides the model K10371, can you please check the label(s) on the printer to see if there is any other model, such as MG2120, etc.?

- Can I provide you the website link for downloading / installing the printer's driver / software instantly on the internet?

Please reply at the box below. Thank you,

Customer: replied 21 days ago.
That is what appears on the label on the bottom of the printer. Is there anywhere else I should look?
Expert:  Viet - Printer Tech replied 21 days ago.

Please check all the labels on the sides also. Thank you,

Customer: replied 21 days ago.
Please let me have the website as I have three computers I want to print from. Thank you
Expert:  Viet - Printer Tech replied 21 days ago.

You're welcome. Can you please check all the labels on the sides of the printer also to see if there is another model. Thank you,

Customer: replied 21 days ago.
No side labels. Back has serial # LTDA12459.
Customer: replied 21 days ago.
I guess I will just have to purchase another printer.
Expert:  Viet - Printer Tech replied 21 days ago.

I will try to help. Is your printer able to copy (not printing yet)?

It is strange; there should be another model.

- When you turn on the printer and connect the printer to the computer with the USB cable, then on the computer, open Control Panel ->Hardware and Devices / Devices and Printers, does it show the printer's name / model there?

Please reply at the box below. Thank you,

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