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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I m trying to set up our printer to a new Lenovo stan alone

Customer Question

I m trying to set up our printer to a new Lenovo stan alone on Ethernet. When I get to the area to enter the IP address I don't know how to put it iinto the field provided.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Officejet 5740 e-all in one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: about 2 years?
JA: How long has this been an issue? What happened right before this popped up?
Customer: less than a week
JA: Anything else you want the printer expert to know before I connect you?
Customer: we hooked up the ew zlevono
Submitted: 5 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Is the printer connected to the computer or the the internet modem/router device with a cable? Or is the connection wireless?

What's the model of your internet modem / router device?

Is the printer copying fine (not printing)?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
I will have to try to copy and have to find the modem information. Please give me a few minutes?
Expert:  Viet - Printer Tech replied 5 months ago.

No problem. Also, besides the power cord, is there any other cable currently connected to the printer?

Please take your time. Thank you,

Customer: replied 5 months ago.
are you not going to help me unless I pay you $39?
Expert:  Viet - Printer Tech replied 5 months ago.

How about with the small amount as shown for direct remote support? We guarantee our service. Thank you,

Customer: replied 5 months ago.
the printer copies but does not print
Customer: replied 5 months ago.
excuse me, it copies and prints the copy but will not print from the pc
Expert:  Viet - Printer Tech replied 5 months ago.

Thank you. Can I connect remotely to your PC computer, so I can fix the printing issue directly on your computer for you? Thank you,

Customer: replied 5 months ago.
This is supposed to be free through HP.
Customer: replied 5 months ago.
Evidently I have hti a wrong link
Expert:  Viet - Printer Tech replied 5 months ago.

I'm sorry. I'm not affiliated with HP or with any other company. I'm an independent computer tech. HP does not support out of warranty printers, and also, since the printer is copying fine, that means there is nothing wrong with the printer, so HP won't help you. I'm an independent computer tech. Please let me know if you'd like me to help fixing the printer issue for you; we guarantee our service. Thank you,