I'm sorry about the issue. Is the printer connected to the computer or the the internet modem/router device with a cable? Or is the connection wireless?
What's the model of your internet modem / router device?
Is the printer copying fine (not printing)?
Please reply at the box below. Thank you,
No problem. Also, besides the power cord, is there any other cable currently connected to the printer?
Please take your time. Thank you,
How about with the small amount as shown for direct remote support? We guarantee our service. Thank you,
Thank you. Can I connect remotely to your PC computer, so I can fix the printing issue directly on your computer for you? Thank you,
I'm sorry. I'm not affiliated with HP or with any other company. I'm an independent computer tech. HP does not support out of warranty printers, and also, since the printer is copying fine, that means there is nothing wrong with the printer, so HP won't help you. I'm an independent computer tech. Please let me know if you'd like me to help fixing the printer issue for you; we guarantee our service. Thank you,