Hello, I'm Wes, and I'll be assisting you today.
Usually what happens is the print head becomes clogged and needs to be cleaned.Your printer will have a clean print head maintenance tool that can be ran to clean the print head to clean the clogged print head. Sometimes running this tool 3-4 times will fix the issue. If not, then the print head is too clogged and a replacement print head will be needed.
Let me know if you need the exact instructions to run the clean print head maintenance tool.
Press MenuPress a or b to choose inkPress OKPress a or b to choose CleaningPress OKPress a or b to choose Black, Color or All.Press OK
The machine cleans the print head.When cleaning has finished, themachine will go back to the Readymode.