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Do you have installed all the driver and software from the printer disc, when you installed the printer for the first time ?
Hello, my name is ***** ***** Im a different expert here at Justanswer. It seems the previous expert opted out.Did you still need help with this issue? If so, please respond so we can get started.Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.