Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
The best way to help you in this situation is to connect to your ocmputer, and view the issue first hand.
I think the camera might NOT have drivers for Windows 10......and ony has drivers for Windows 7.
However, there is some work arounds we can try, but its more of a technical level to do it. And once its setup and working.....then you are good to go.
Let me knwo when you have some time to do this......as it might take 15 to 30 minutes to complete.