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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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5740 won't print. documents held in que. HP Office Jet 5740.

Customer Question

5740 won't print. documents held in que.
JA: What's the make/model number of your printer? How old is it?
Customer: HP Office Jet 5740. about a year.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell PC. Has printed well until yesterday. Internet connection went out. Is there a connection?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since yesterday. As I indicated the internet connection went down and has just been fixed. But should that affect the connection between the computer and the printer?
JA: Anything else you want the printer expert to know before I connect you?
Customer: Only that I have been able to Scan. At least I did yesterday. Before he calls I will check and see if I still can.
Submitted: 22 days ago.
Category: Printers
Expert:  arsufi2002 replied 22 days ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 22 days ago.

Tom, are you able to print right from printer itself (Using copy function )

Expert:  arsufi2002 replied 22 days ago.

This is to check whether printer itself is free from any faults..

Please respond