Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now. Are you installing genuine epson cartridges, or another brand? You can usually tell this the easiest way if you still have the packaging the cartridges came in.
Sorry for the delay in response. What is the exact message/error you are receiving about the cartridges?
What is the exact message/error you are receiving about the cartridges on the printer?
Just to make sure, did your new cartridges come in a package looking exactly like this?