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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother J87ODW printer is printing 2-sided even though

Customer Question

my Brother J87ODW printer is printing 2-sided even though under settings, it says 2- sided printing is off.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Model is MFC J87zero(or capital O)DW The unit is about 3 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc, windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: right before this popped up, my son got Brother customer support (several days ago) due to the fact that the printer was scanning but not printing
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 26 days ago.
Category: Printers
Expert:  Cody replied 26 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 26 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 26 days ago.
Im not comfortable with that. Can you just tell me what to do?
Customer: replied 26 days ago.
Basically, can you woalk me through it, step by step?
Expert:  Cody replied 26 days ago.

its a secure session that you can see and end the session whenever you want, it's going to be much quicker to look at it

You may need a different driver as well.

If you right click on printer --> printer properties. Does it actually say 2 sided or does it say duplex?
If you go to the Advanced tab what does it have listed for the driver?

Customer: replied 26 days ago.
Never mind. I figured it out myself. Thanks
Expert:  Cody replied 26 days ago.

ok