Connect the camera to the computer and make sure the camera is on
Then click on start, computer
then click in the new window on computer
Once done, look under drives and devices and you should see the camera there.
Click on it and you can then access the photos from it and copy it to your computer (right click on it and select copy, then go to where you want to copy them to and right click on it and select paste)
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please