How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I'm trying to add the printer to my computer so I can fax.

Customer Question

i'm trying to add the printer to my computer so I can fax. it's asking me for a PIN but I don't know how to find it. it says that it's in my paperwork, but where?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP envy 5660
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: i'd never attempted to scan before so this is the 1st time I've had the problem. it was attempting to scan but failed. then I received a message that an update was needed. I noticed that although I had added my printer and it allows me to copy pictures from my computer, it doesn't show as an added device.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 26 days ago.
Category: Printers
Expert:  crash2199 replied 26 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 26 days ago.

Are you being asked for a WPS pin?