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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It keeps indicating that it is out of paper, but the paper

Customer Question

It keeps indicating that it is out of paper, but the paper tray is properly loaded.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Envy 5660 purchase in september of this year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: In the last day or so
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO that is it
Submitted: 22 days ago.
Category: Printers
Expert:  Richard replied 22 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please