Hi there and welcome
What exactly happens when you try to print?
Please let me know.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
you can power it off and then move it to the middle by hand
yes please, as it is possible the cartridge has faulted.
Sorry? you now want a refund and not to pay me for the service I provided?
I see nothing about costs, you need to contact customer service about this.
I though have decided to opt out of working with you further
Thank you and all the best