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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I want to scan a document yet my computer does not recognize

Customer Question

I want to scan a document yet my computer does not recognize my printer
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP Officejet Pro 8610, less than one year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I don't normally scan so I'm not able to handle why this is happening. It just says that it does not recognize my printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Printers
Expert:  Richard replied 6 months ago.

Hi there and welcome

Are you still able to print to the printer from the computer?

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