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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP 7610 A3 printer, I had a paper jam and after

Customer Question

Hi there, I have a HP 7610 A3 printer, I had a paper jam and after opening the top to have access to remove jammed paper I accidentally pulled the film(Plastic strip) that drives the Cartridge holder of the hook.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Approximately 2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP, microsoft office
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time, see I can't see the place where I shoule hook the strip back on, the right and left side is not identical....
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thanks, ***** ***** to re-connect the the driver belt/strip...
Submitted: 7 months ago.
Category: Printers
Expert:  Louie replied 7 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, does the "...film(Plastic strip)..." looks something like the part shown HERE?

Customer: replied 7 months ago.
that is it
Expert:  Louie replied 7 months ago.

This is an encoder strip that tells the printer where the printhead is at a given time.

Does it have smileys on 1 side?

Customer: replied 7 months ago.
Sorry Louie, cannot afford securely connect now...
Expert:  Louie replied 7 months ago.

I understand and no prob.

Thank you for your kind understanding of automated system / machine-generated ads & offers.

Customer: replied 7 months ago.
Are you still going to give me some guidelines how to fix this
Expert:  Louie replied 7 months ago.

If have not tried....

Please review for reference the videos HERE and HERE.

Further, click HERE for pictorial instructions and further insight.

Customer: replied 7 months ago.
Ok thanks I will have a look
Expert:  Louie replied 7 months ago.

Yes please.

And post back how things turned up and/or should additional information be needed.

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