I'm sorry about the issue. What's the error or message?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Please disconnect the power cord(s) from the internet modem / router device(s) for about 3 minutes, then re-connect,
, then turn off printer, then disconnect power cord from printer for a couple of minutes, then re-connect, then turn on
, wait a few minutes, then check printing and scanning.
- What's the status of the Wi-Fi / wireless light / icon on the printer?
Please reply at the box below. Thank you,
How is it going?
What's the status of the Wi-Fi / wireless light / icon on the printer?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,