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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My 845 will not scan to pc. i am not using hardwire.

Customer Question

my 845 will not scan to pc. i am not using hardwire.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Workforce 845 about 5 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc,IE, windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: occasionally, the printer loses wifi connection. it's been a couple of months since I've had a problem, when I do, it simply won't print without reinstall.
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's it
Submitted: 28 days ago.
Category: Printers
Expert:  arsufi2002 replied 28 days ago.

Hi,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your active expert..

Please let me know when you are back..

Expert:  arsufi2002 replied 28 days ago.

Hello sir,

Didn't find you reply yet

Let me know if you are still waiting for answer

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