My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.
I will send you the info.
Download / Installation Procedures >>>CLICK HERE FOR INSTALLATION SOFTWARE<
1. Click the link, select [ Save ], specify "Save As", then click [ Save ] to download the file.
Memo : If you select [ Run ] ( or [ Open ] ) instead of [ Save ], the file will be automatically installed after it is saved.
2. The downloaded file will be saved in the specified place in the self-extracting form ( .exe format ).
3. Double-click the downloaded EXE file to decompress it, then installation will start automatically.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.
okay, choose run.
Open the Settings app and click on Devices. Clicking on Devices will open a tab where you can adjust the settings for all your printers, connected devices,
Printers & Scanners
Under Printers & Scanners tab, you can see the connected printers and also add a new printer or a scanner to your PC.
This tab shows the hardware connected to your PC. Click on Add a device and your PC will automatically scan for the connected devices.
do you have the usb cable connected?