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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is stuck on the photo/copy/scan/fax and will not go back

Customer Question

it is stuck on the photo/copy/scan/fax and will not go back to home
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: probably about four years old, not a tremendous amount of use. hp-7520e-All-In-One series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell professional Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today. I scanned/emailed a document yesterday.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I just did some testing for my job and want to print out my test showing that I did the test.
Submitted: 5 months ago.
Category: Printers
Expert:  technicalcat replied 5 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you about to print from the computer to this printer? What exactly has gone wrong?

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