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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I want to connect it to my windows10 laptopit is a canon

Customer Question

I want to connect it to my windows10 laptopit is a canon printer
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: the printer was on it before and it is about 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am using windows10 and I need a driver I think
JA: How long has this been an issue? What happened right before this popped up?
Customer: i was told i had a malware or virus on the laptop so we delete many software
JA: Anything else you want the printer expert to know before I connect you?
Customer: do you need the model
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the model of your Canon printer?

Is there any error or message?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,