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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print. It tells me that I can only print

Customer Question

my printer will not print. It tells me that I can only print from an app. HELP!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is a HP ENVY 7645 and I have had it for a couple of years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used it yesterday. I turned it off last evening and I when I turn it on this evening it gave me that goofy message. I have not ever used an app.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 29 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 29 days ago.

Hi,

I'm sorry about the issue. Was there any update or change recently to your computer that may have caused this issue?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 29 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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