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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a different laptop and can't seem to connect to

Customer Question

I have a different laptop and can't seem to connect to printer wifi. Have tried couple times and using disc that came with printer. Epson 3540
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I would guess 2-3 years old. model wf-3540
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc dont know what OS means
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened that I am aware of. Unless because it has been turned off for a few days. does that count? It wont print what I send it for some reason.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Like what Pearl? I am dumb as dirt about electronics. lol
Submitted: 29 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 29 days ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Is the printer connected to your Wi-Fi / wireless network name yet?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 29 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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