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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I hit "print" it says it cannot find my printer, XP-434

Customer Question

When I hit "print" it says it cannot find my printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: XP-434 purchased recently from Wal-Mart
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OX Yosemite
JA: How long has this been an issue? What happened right before this popped up?
Customer: ...I mean OS X Yosemite
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Was it printing fine recently?

Do you mean it does not see your Epson printer name?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with the USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,