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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Second opinion] - It tells me I have a paper jam, and I

Customer Question

Second opinion] - It tells me I have a paper jam, and I don't. Pixma 2500 series
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Pixma 2520 series. about six months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was printing fine and as the letter was just finishing , it started to get crooked and when I tried the next one, the paper would not go in.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I've had three pixmas that did the same thing
Submitted: 29 days ago.
Category: Printers
Expert:  JKalman replied 27 days ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your printer? How is your printer connected, usb, ethernet, or wireless?

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