The software can be downloaded from the following page: https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-424/s/SPT_C11CD86202
After you download the software from the aforementioned page, simply open and install the files that are downloaded. Once all of that is complete, you will be all set.
If you wish, I can start a Secure Remote Assistance session with you and install this required software for you.
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