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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an hp 4350 with the staple attachment. the attachment

Customer Question

i have an hp 4350 with the staple attachment. the attachment worked and then stoped. i sent it back to the vendor, who checked and said it worked on another machine. he returned it and it still does not work on my machine. what happens it does not make the electrical connection like it did at the begining. belive it is seated properly.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: it is quite old i bought it used and was supposed to be rebfurbished
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: it is a pc and i am using windows 8 on my desktop and windoes 7 on my laptop. it prints and duplexes.
JA: How long has this been an issue? What happened right before this popped up?
Customer: this problems occured within 2 months after i go the staples. it was working fine. then alll of sudden the connection light went off and it stopped dtappling
JA: Anything else you want the printer expert to know before I connect you?
Customer: also the tray 2 started it jam and it says wrong paper size.
Submitted: 25 days ago.
Category: Printers
Expert:  Kevin T replied 25 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 25 days ago.

What's the serial number please?

Customer: replied 25 days ago.
if you do not solve the problem am I responsible for the fee
Customer: replied 25 days ago.
are you on the line?
Expert:  Jason Jones replied 25 days ago.

Hello,
I am the person that will be helping you today.

This occurs if the receiving end of the printer where the stapler is inserted does not make a full connection. Does it look and feel as though the stapler attachment is fully inserted and locked in place?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 25 days ago.
the attachment is fully seated I had it working and there is no play
Customer: replied 25 days ago.
are you there
Expert:  Jason Jones replied 25 days ago.

May I ask what your last statement means?

It is fully seated, you had it working, and there is no play.

Customer: replied 25 days ago.
it means I believe it is attached correctly
Customer: replied 25 days ago.
does that mean you are no longer handling this matter and have no more questions ?
Expert:  Jason Jones replied 25 days ago.

Is it possible that the metal leads on the printer's end are corroded at all?

Customer: replied 25 days ago.
I sent the part back to the vendor who said it worked fine on another printer and sent it back to me. as I said it appears to sitting fine.it was working and just stopped. is there a way to test if the current is working at the connection on the printer?
Expert:  Jason Jones replied 25 days ago.

It sounds like the issue is on the printer's end. You may need to bring it into a repair shop nearby.