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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to install wireless printer MX492. get to enter

Customer Question

trying to install wireless printer MX492. get to enter passphrase. Have no idea what that is. Help!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is brand new today. a Canon Pixma MX492
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a PC with windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought the printer today and have been trying to install it. It comes up after I press LAN setup, standard setup OK then when it finds the wireless router it has my name but then it ask for passphrase
JA: Anything else you want the printer expert to know before I connect you?
Customer: just that I am very computer DUMB!!!
Submitted: 5 months ago.
Category: Printers
Expert:  Ashik replied 5 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

It is asking for your WiFi network password ? Do you know your WiFi network password ? It is usually printed on the back or bottom of the modem/router.

If you don't know it, then we can get it from your computer. Is your computer connected to your router/modem via Wireless (not cable) ?

Customer: replied 5 months ago.
It won't take numbers and part of the passcode on the router has numbers
Customer: replied 5 months ago.
it won't take numbers and part of the passcode on the back of the router has numbers. it doesn,t ask for passcode it asks for passphrase
Expert:  Ashik replied 5 months ago.

Press the # or * to switch between numbers, letters, symbols etc.

Passphrase include numbers, letters, symbols etc

Expert:  Ashik replied 5 months ago.

Were you able to enter the passphrase ?

Customer: replied 5 months ago.
it is saying it is connecting but it won't then it times out
Expert:  Ashik replied 5 months ago.

Are you sure you are using correct password ? We can verify it using your computer

Is your computer connected to your WiFi network ?

Also, turn off the modem/router and printer for 2 minutes. Then turn them and connect again

Customer: replied 5 months ago.
Thanks for your help. I will try those things, I am done for now
Expert:  Ashik replied 5 months ago.

You're welcome. We can continue later if you want. Let me know if you have any difficulty connecting it to your computer

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